Boost Your Customer Lifetime Value

Karma enriches your customer data with unmatched accuracy, giving you the insights to upsell, win back and retain customers effortlessly.

What Makes Kentrix’s Customer Profiling Different?

Most customer profiling solutions still segment customers by age, gender or income. The truth? Those metrics alone don’t predict consumer behaviour. Kentrix’s Karma goes far beyond. We profile a customer based on their lifestyle which takes into account everything.
Lifestyle Segmentation

Our proprietary LSI framework gives more weight to lifestyle and aspirations, because it’s why people buy that matters more than who they are.

151 Spend Signals Across 39 Categories

Karma maps customers using 150+ unique spend signals across 40+ categories — showing not just what they buy, but how often and how much they spend.

AI Powered Churn Recommendations

Karma analyzes spending frequency, engagement drops, and hidden behavioral signals to predict churn before it happens.

360° View of Every Customer

Unlike traditional tools, Karma unifies lifestyle and behavioral data into a single profile with 93.7%+ accuracy (independently audited as of March 2025).

AI Powered Product Recommendations

Karma doesn’t just profile customers. It also predicts what they will buy next. By combining enriched customer data with AI, it uncovers hidden buying signals and recommends the right product to the right consumers.

Use Cases of Karma

Boost your customer lifetime value with these use cases:

Upselling & Cross-selling

Karma identifies patterns in customer spending across categories, helping you know exactly which product or service they are most likely to buy next.

Boost Customer Retention

Karma detects early churn signals like reduced frequency or spend. Brands can use these insights to run retention campaigns.

Risk Profiling

For banks and insurers, Karma enriches profiles with spending behavior to assess creditworthiness and repayment likelihood.

Increases Customer Winback & Wallet Share

Dormant customers can be reactivated with the right nudge. Karma’s profiling helps you target them with products they once loved, so they reengage with your brand and spend more.

How Does It Work?

Seamless Integration

Connect via secure API or SFTP for hassle-free setup with your existing systems.

Privacy First

Works without using any personally identifiable information (PII)

Rich Customer Profiles

Returns enriched, ready-to-use profiles with lifestyle, behavior, and spend insights for your team to activate.

Industries Using Karma

BFSI

Enhance credit profiling, spot upsell-crosssell opportunities and improve customer lifetime value.

Ecommerce

Deliver personalized shopping experiences, reduce cart abandonment, and drive repeat purchases.

Quick Commerce

Provide real-time, relevant suggestions for high-frequency customers, increasing order value per cart.

Retail

Tailor loyalty offers and in-store promotions based on lifestyle preferences, not just transaction history.

QSR / Hospitality

Personalize menu offers, upsell combos, and re-engage frequent diners with timely, data-driven campaigns.

FAQ

We enrich your first-party data with lifestyle, behavioral, and spend-based intelligence built from Kentrix’s proprietary frameworks.

By recommending relevant products, cross-sell opportunities, and retention strategies, brands can use such insights to retain and reengage their customers, boosting the overall customer lifetime value.

Karma’s datasets are updated every quarter, so your customer profiles stay current with the latest lifestyle and spending behavior.

By understanding what your customers spend on and aspire to, Karma identifies high-potential customer groups and markets for new product launches.

Send us a message

Please feel free to send us any questions, feedback or suggestions you might have.